1. Introduction
Sneket Casino ("we", "our", "the platform") is committed to protecting the privacy of everyone who uses sneket-au.com. This policy sets out exactly what personal data we collect, why we collect it, and how it is stored, used and protected.
By registering an account or continuing to use our platform, you confirm you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not use the site.
2. Data We Collect
Account registration data
- Email address
- Username and password (stored as a hashed value — never in plain text)
- Date of birth (age verification)
- Country of residence
Identity verification (KYC)
- Government-issued photo ID (passport, driver's licence)
- Proof of address (utility bill, bank statement)
- Payment method documentation where required by regulation
Financial data
- Deposit and withdrawal transaction history
- Payment method details (card numbers are processed by our payment partners — we do not store full card numbers)
- Wallet addresses used for cryptocurrency transactions
Technical and usage data
- IP address and approximate geolocation
- Browser type and version
- Device type and operating system
- Pages visited and time spent on site
- Game play history and session data
3. How We Use Your Data
We use the data we collect for the following purposes:
- Account management — creating, maintaining and securing your account
- Identity and age verification — confirming you meet the minimum age requirement of 18 years
- Payment processing — handling deposits, withdrawals and refunds
- Regulatory compliance — meeting Anti-Money Laundering (AML), Know Your Customer (KYC) and gaming licence obligations
- Fraud prevention — detecting and blocking suspicious activity
- Customer support — responding to your queries and resolving account issues
- Responsible gambling — monitoring play patterns and administering self-exclusion or limit requests
- Platform improvement — analysing usage patterns to fix bugs and improve features
- Marketing — sending promotional emails where you have given explicit consent (you can unsubscribe at any time)
6. Data Retention
We retain your personal data for as long as your account is active and for a minimum of five years after account closure, as required by our gaming licence and applicable financial regulations. After that period, data is securely deleted or anonymised.
Transaction records may be kept for up to seven years to comply with anti-money laundering laws.
7. Your Rights
You have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you
- Right to rectification — ask us to correct inaccurate or incomplete data
- Right to erasure — request deletion of your data where there is no legal obligation to retain it
- Right to restrict processing — ask us to pause how we use your data in certain circumstances
- Right to object — opt out of processing for direct marketing at any time
- Right to data portability — receive your data in a structured, machine-readable format
To exercise any of these rights, contact our support team via live chat or email. We will respond within 30 days.
8. Data Security
All data transmitted between your browser and our servers is protected by 256-bit SSL / TLS 1.3 encryption. Passwords are stored as salted hashes. Payment card data is handled exclusively by our PCI-DSS compliant payment partners — we never store full card numbers on our systems.
Access to personal data within the company is restricted on a strict need-to-know basis and subject to ongoing access logging.
9. Third-Party Links
Our site may contain links to external websites, including responsible gambling support organisations. Sneket Casino is not responsible for the privacy practices of those external sites. We recommend you review the privacy policy of any third-party site you visit.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact our support team:
- Live chat: available 24/7 on sneket-au.com
- Email: support@sneket-au.com
We take all privacy queries seriously and aim to respond within two business days.