How the VIP Programme Works
Every deposit and every real-money bet at Sneket Casino earns Loyalty Points. As your points accumulate, you move up through five VIP tiers — Bronze, Silver, Gold, Platinum and Diamond. Each tier unlocks a better cashback rate, faster withdrawals, higher deposit limits, and at the top two tiers, a personal account manager.
Tier status is calculated on a rolling 30-day window. Stay active and you stay at your current tier. Drop below the activity threshold and you'll step down to the level your points support. There are no sudden resets — status is recalculated weekly.
Important: All VIP benefits apply to real-money play only. Bonus-funded bets earn points at a reduced rate of 10% of the standard rate.
The Five VIP Tiers
| Tier | Monthly Wagering | Cashback | Withdrawal Priority | Account Manager |
|---|---|---|---|---|
| 🥉 Bronze | AU$1 – AU$4,999 | 5% | Standard (24–48 h) | — |
| 🥈 Silver | AU$5,000 – AU$19,999 | 8% | Fast (12–24 h) | — |
| 🥇 Gold | AU$20,000 – AU$49,999 | 12% | Priority (4–8 h) | — |
| ⬛ Platinum | AU$50,000 – AU$149,999 | 18% | Same-day | ✓ Dedicated |
| 💎 Diamond | AU$150,000+ | 25% | Instant | ✓ Senior Manager |
Full Benefits by Tier
🥉 Bronze
- 5% weekly cashback on net losses
- Access to all weekly promotions
- Standard withdrawal processing times
- Bonus Roulette participation each week
🥈 Silver
- 8% weekly cashback
- Faster withdrawal queue (12–24 hour target)
- Priority live chat support
- Access to Silver-only reload bonus (+60%)
🥇 Gold
- 12% weekly cashback
- 4–8 hour withdrawal target
- Increased daily withdrawal limit (up to AU$5,000)
- Gold-exclusive reload bonus (+75%)
- Monthly free spins package on selected slots
⬛ Platinum
- 18% weekly cashback
- Same-day withdrawal processing
- Dedicated personal account manager (reachable by direct chat and email)
- Increased daily withdrawal limit (up to AU$10,000)
- Platinum reload bonus (+90%)
- Personalised bonus offers based on game preferences
- Birthday bonus
💎 Diamond
- 25% weekly cashback (highest available)
- Instant withdrawal processing, 24/7
- Senior VIP manager with direct phone contact
- No withdrawal limits (subject to standard KYC)
- Diamond reload bonus (+100%)
- Bespoke monthly bonus package negotiated directly with your manager
- Invitations to exclusive promotional events
- Birthday and anniversary bonuses
Cashback Rates at a Glance
| VIP Tier | Standard Rate | During CashbackFest | Wagering Req. |
|---|---|---|---|
| Bronze | 5% | Up to 15% | 1× |
| Silver | 8% | Up to 18% | 1× |
| Gold | 12% | Up to 22% | 1× |
| Platinum | 18% | Up to 28% | 1× |
| Diamond | 25% | Up to 30% | 1× |
Cashback is calculated Monday to Sunday and credited the following Monday. The 1× wagering requirement means cashback funds can be used almost immediately — no complex rollover chains.
Loyalty Points
Every AU$10 wagered on real-money games earns 1 Loyalty Point. Points accumulate toward tier qualification and can also be exchanged for bonus credits at the following rate:
- 100 points = AU$1 bonus credit
- Minimum exchange: 500 points (= AU$5)
- Exchange is available from your Account Settings at any time
- Converted credits carry a 5× wagering requirement
Live casino bets contribute 100% to point accrual. Slot bets contribute 100%. Crash game bets contribute 50%. Table games contribute 20%.
VIP FAQ
How quickly do I move up a tier?
Tier status is updated weekly every Monday based on your last 30 days of activity. If you hit the next tier's threshold during the week, you'll move up at the next weekly recalculation.
Can I lose my VIP status?
Yes. Tiers are maintained by staying within the monthly wagering band. If your activity drops below the threshold, your tier steps down at the next Monday recalculation. You will never drop more than one tier in a single week.
Are VIP bonuses subject to wagering requirements?
Yes. All bonus credits — including VIP-exclusive reload bonuses — carry a wagering requirement. The specific requirement is displayed when the bonus is credited. Cashback funds carry only a 1× requirement.
How do I contact my account manager?
Platinum and Diamond players can reach their manager directly via live chat (look for the "VIP Chat" option) or by email. Contact details are provided in your account dashboard once you qualify.
Start Your VIP Journey
Every player begins at Bronze from their first qualifying deposit. There is nothing to opt into — VIP status is awarded automatically based on your activity. Play regularly, earn points, and move up.